Contact Us32 Scott Street ,Blenheim
Tel: 0221284622 Location |
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Cancellation and changes PolicyAppointments & Cancellations
We are coming into our busiest season. Although we are walk-in friendly, during this time pre-booking is recommended so you can get in at a guaranteed time/day! Also here is a friendly reminder of our cancellation policy... Appointments & Cancellations Walk-ins are always welcomed, however, it is recommended that you pre-book your treatment in advance to ensure the desired appointment time & service are available. Any cancellations with less than 24 hours’ notice are subject to a cancellation fee amounting to 50% of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service(s). We recognize the time of our clients and staff is valuable and have implemented this policy for a reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment at the same time. First Appointment Please arrive 10 minutes early so there is time to complete the necessary client form on your FIRST scheduled appointment so we can get to know you a bit better. Late Arrivals When clients arrive late for their appointment, we will do everything possible to accommodate, however, in consideration of the next scheduled client, your appointment may have to be rescheduled & a charge of 50% of your missed service will apply. When you schedule an appointment with us you are agreeing to these policies. If you are unable to attend your appointment, we ask that you notify us 24 hours in advance. |
Ladies & Lords ARRIVALWhen you schedule an appointment at ladies & lords, you are guaranteed a time slot dedicated to pampering and providing you with the service you need. We recommend that you arrive at least 10 minutes prior to your first scheduled appointment.
If you are looking to reschedule or cancel your appointment, please provide us with 24 hour notice. This will allow us to provide another customer with services they need and increase your chance of rescheduling your appointment for a convenient time later or earlier in the day. |